My wife and me happen to know this awful, disgrusting fact when we were up on the 11th floor restaurant to our free drinks out by the balcony, using our coupons on 4th Mar 2016. The young waitress after having received the order of our passionfruit juices from her colleague went after the drink counter to prepare those 2 glasses for us. As I walked inside to ask for an ashtray,...

This restaurant is on the top floor of the Yasaka hotel. The food is expensive and poor quality. We asked for a bottle of white wine, they picked it off the shelf and dusted it off. It was not chilled, had to ask for ice and wait for it to get cold. The staff can't be bothered, everything we picked off the menu was not available , they just changed our order and brought us what...